Thanks a lot Josh

Carlos,

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Joshua Scott
Enviado el: Martes, 26 de Febrero de 2008 09:28 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] when phone ticket / email ticket

Well, the 'phone ticket' simply creates a ticket in the queue, which the customer can view (if you give access). The 'email ticket' sends an email to the customer, so I only use that if I need that functionality.

Josh

On Tue, Feb 26, 2008 at 9:06 AM, Forms <forums@grupocash.com.mx> wrote:

Hi list,

Some guidelines to know when to use phone ticket (or email ticket) ?

Thanks a lot

Carlos,

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/