Re: [otrs] Cron jobs creating error email? - GenericAgent.pl & UnlockTickets

On 5/15/07, Christian Schoepplein wrote:

Hi,

On Thu, May 10, 2007 at 11:52:52AM +0100, Mike Dent wrote:

...

Hi, since I installed the cron jobs for user OTRS, I am now getting several emails with an error in them.

the error is:-

DBI::db=HASH(0x871f038)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /opt/otrs/Kernel/System/DB.pm line 223, <PRODUCT> line 4.

The jobs which I am seeing the error from up to now are:-

Cron $HOME/bin/GenericAgent.pl -c db >> /dev/null

Cron $HOME/bin/GenericAgent.pl >> /dev/null

Cron $HOME/bin/UnlockTickets.pl --timeout >> /dev/null

OTRS 2.1.7, CGI and Ubuntu 6.10.

Are these anything to worry about?

No, you don't have to worry on them. However, the problem is reported in our bugtracking system on

http://bugs.otrs.org

Great, thanks. I commented out the MAILTO line in the crontab file for now so at least they do not get sent anymore, a temporary fix until you manage to get to that one :) Mike