Great david. works like expected. Thanks!

 

Gruß
Jan Dreyer

 

---

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von David Holder
Gesendet: Freitag, 12. Februar 2010 10:29
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Show locked Tickets in AgentTicketQueue

Hi Jan,

In OTRS sysconfig:

Config Options: Ticket -> Core::Ticket

Locate Ticket::ViewableLocks:

Click "new"

Add 'lock'

Then click the update button at the bottom of the page.

Regards,

David

On Fri, Feb 12, 2010 at 8:35 AM, <Jan.Dreyer@bertelsmann.de> wrote:

Hi @ll,

 

is it possible to show locked tickets in agent's ticketview, too?

 

OTRS 2.3.4

 

Greetings

Jan Dreyer

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