I ran the following command on the mysql console to make it work having
OTRS-Manager installed in a machine with IP A.B.C.D:
GRANT ALL PRIVILEGES ON otrs.* TO some_user@A.B.C.D
wrote: Thanks Steve, i'll take a look. -----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Steven Carr
Gesendet: Mittwoch, 4. Februar 2009 16:20
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App James, Michael wrote: Thanks for the info. I guess you know the question i have now, how and
where can I configure that? MySQL: check the my.cnf file to see if "skip-networking" is not hashed
out, if it is there hash it out and restart MySQL. OTRS user: you will need to delve into the MySQL server itself and
either reconfigure the existing user, or create a new one that has
access to the OTRS database. Steve --
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
support@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573 _______________________________________________
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Leonardo Certuche
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