Hi, Philippe.
Yes, it's possible.
Go to the Admin area and edit this section Ticket -> Frontend::Agent::Ticket::ViewClose as you prefer.
For example, I set everything so that only next state (closed) is shown in this window.
Cheers,
Ilya
-----Original Message-----
From: "Martignier, Philippe"
Hi there,
When you close a ticket, you have to fill in the text field, it is mandatory. Is it possible to remove that control ?
I didn't find anything in the sysconfig ... maybe I miss it !
Many thanks for any response :)
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
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