Hi,

Are you planning using SSO for Agents or Customers ?
Im also interested in doing SSO for Customers point of view to login to Customers's frontend, for the moment I did it through a PHP script because my Customers logged in on first authentification side with a different login/pass from the one used for their account under OTRS ...

I saws on documentation that you need to enable specific modules to enable SSO with OTRS, it is described in :

11.3.1.3. HTTPBasicAuth for agents : http://doc.otrs.org/2.2/en/html/x1643.html#agent-auth-backends
11.3.2.3. HTTPBasicAuth for customer users : http://doc.otrs.org/2.2/en/html/x1643.html#customer-auth-backends

I would be interested by your returns if you tried (or going to try) these modules.

Thanks. Best regards.

Laurent MINOST

Le mercredi 19 septembre 2007 à 17:20 +0200, Derek Blevins a écrit :

Hello,

I'm trying to figure out how to get OTRS to do single sign on with AD. I've managed to make LDAP work according to the manual, however the documentation for true single sign on is confusing.

How is http basic auth supposed to function? And does OTRS really do seamless logins?

Kind of a newbie here, if someone has a walkthrough that would be great. I'm sure this has been brought up a dozen times.

Using:

AD 2003

OTRS 2.2.2

CentOS 5

Everything works great, just trying to get SSO working. The only thing I've found is a module for OTRS 1.3 or similar versions.

Thanks,

Derek Blevins