I think you can create an ACL for the AgentTicketBulk view where you specify on PossibleNot the states that you don't wish to be selectable by agents.


On Tue, Apr 30, 2013 at 2:06 PM, Jean BROW <everydaywow@gmail.com> wrote:
Hi,

Anyone know how I can disable so agents cannot bulk close tickets? It should still be possible to close individual tickets.



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