So, Thanks for all the input, I think that I have found the solution. """Company Tickets are viewable for users with the same customerID. You can put several users into one group, i.e. for a company, when you give them the same customerID""" This was in an archive from this mailer, and it seems to be working without a lot of complicated programming from config.pm or database changes. Vielen Dank, Shawn Beasley Support - IT -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Buchner, Daniel Gesendet: Sonntag, 15. Januar 2006 23:24 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Team Leaders Hi, how about you give your Team Leaders access to perform searches? That way all they have to do is go to "Search" and then specify the last 24 hours (1 day etc etc) and they will be able to see how many tickets were created. Alternatively, you could give them access to run reports and print/graph the incoming tickets to their screen(s)? rgs, Dan On Sat, 2006-01-14 at 01:47 +1100, shawn.beasley@dlh.de wrote: Dear all, I have team leaders that will login to the customer.pl to check tickets that are open. They will need to see all tickets that have been created. This is available by the company ticket option, but I am not sure where to set this up. Can anyone assist me in this? Vielen Dank, Shawn Beasley Support - IT Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de http://www.cfc-callcenter.de/ plain text document attachment (ATT1286154.txt), "ATT1286154.txt" _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/ Daniel Buchner BigPond Operations Desk: +61 2 8255 0618 Mobile:+61 428 225 476 Email: daniel.buchner@team.telsra.com