23 Sep
2004
23 Sep
'04
7:06 p.m.
On Thu, 23 Sep 2004 14:52:43 -0400, paynem@ijet.com
Thanks very much for that info. Can I get a definition of "available" tickets?
The ticket has state "new" and has not been "locked" or responded to in any way. The ticket has state "open" and has been unlocked by a user or the system.
What makes a ticket "available"?
See above.
What criteria define if a ticket is shown on the queueview page?
See above.
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