RE: [otrs] help (active directory authentication)

28 Dec 2005

      Thanks for the reply, that worked in getting the system back up and able
to log in temporarily,

However after I rebooted the box now I'm getting

"Permission denied at /opt/otrs//Kernel/System/Log.pm line 79"
I'm looking at the log file in /etc/httpd/logs/error_log and I don't
seem to be getting any other information other than that error.
What could be preventing my access??

Thanks,

Mike Pietersen, A+, MCP

All State Fastener Corporation

IT (586) 498-1388

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Thorsten.Dannhausen@Bertelsmann.de
Sent: Wednesday, December 28, 2005 8:46 AM
To: otrs@otrs.org
Subject: AW: [otrs] help (active directory authentication)

Hi Mike,

I think you almost got it, try:

        $Self->{'AuthModule::LDAP::Host'} =
'asf-fp1.allstatefastener.local'; 
        $Self->{'AuthModule::LDAP::BaseDN'} =
'DC=allstatefastener,DC=local';

And so on... 

Regards

Thorsten

________________________________

Von: Mike Pietersen [mailto:mikep@allstatefastener.com] 
Gesendet: Mittwoch, 28. Dezember 2005 14:41
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] help (active directory authentication)

Okay, I've used the template that they have in the ver. 1.3
documentation to try and enable AD authentication, but I'm getting
errors when I try and log into the index.pl

I get the following error/s.

IO::Socket::INET: Bad hostname '[x.x.x.x]' at
/opt/otrs//Kernel/System/CustomerUser/LDAP.pm line 63

Or

Can't locate object method "new" via package
"Kernel::System::CustomerUser::LDAP" at
/opt/otrs//Kernel/System/CustomerUser.pm line 80, <PRODUCT> line 12

My configuration is as follows.

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

        $Self->{'AuthModule::LDAP::Host'} =
'[asf-fp1.allstatefastener.local]'; 
        $Self->{'AuthModule::LDAP::BaseDN'} =
'[DC=allstatefastener,DC=local]';
        $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

        $Self->{'AuthModule::LDAP::SearchUserDN'} =
'[CN=otrs,CN=Users,DC=allstatefastener,DC=local]';
        $Self->{'AuthModule::LDAP::SearchUserPw'} = '[xxx]';

        $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
        $Self->{'Customer::AuthModule::LDAP::Host'} =
'[asf-fp1.allstatefastener.local]';
        $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'[DC=allstatefastener,DC=local]';
        $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
        $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'[OU=Users,DC=allstatefastener,DC=local]';
        $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '[]';

         $Self->{CustomerUser} = {
          Module => 'Kernel::System::CustomerUser::LDAP',
          Params => {
            Host => '[asf-fp1.allstatefastener.local]',
            BaseDN => '[DC=allstatefastener,DC=local]',
            SSCOPE => 'sub',
            UserDN => '[CN=otrs,CN=Users,DC=allstatefastener,DC=local]',
            UserPw => '[xxx]',
           },
            CustomerKey => 'sAMAccountName',
            CustomerID => '[mail]',
            CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
            CustomerUserSearchFields => ['sAMAccountName', 'cn',
'mail'],
            CustomerUserPostMasterSearchFields => ['mail'],
            CustomerUserNameFields => ['givenname', 'sn'],
            Map => [
        # note: Login, Email and CustomerID needed!
        # var, frontend, storage, shown, required, storage-type
        #       [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
               [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var'
],
                [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
               [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
               [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
               [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
        #       [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var'
],
        #       [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var'
],
        #       [ 'UserComment', 'Comment', 'description', 1, 0, 'var'
],
               ],
               };

Thanks,

Mike Pietersen, A+, MCP

All State Fastener Corporation

IT (586) 498-1388