On 28-jun-2007, at 17:55, Gerhard Weber wrote:
Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to downgrade perl and tels me to fix my own problems ... :-(
Restoring question.pm and base.pm to a pre-upgrade version resolved the issue for the other poster.
So thats the Perl standard modules Net::DNS::Question and Net::DNS::Resolver::Base. They are located somewhere in your perl path. That is your provider's perl path, where you can't change anything.
So you could try to * create the directories Kernel/cpan-lib/Net/DNS/Resolver/ * get old, working versions of these two files (from cpan.org), * copy them to Kernel/cpan-lib/: * Kernel/cpan-lib/Net/DNS/Question.pm * Kernel/cpan-lib/Net/DNS/Resolver/Base.pm
Thanks for the suggestion, I did as you suggested and got the 610 versions from CPAN ... No luck, still the same error, I guess the webserver still gets the global modules ... As I am not a perl "guru", do you have any suggestions to put these "old" modules to work ? Eddie
I think that should work. You could try to find out which versions you are using with these lines in index.pl:
use Net::DNS::Question; warn "Net::DNS::Question: version $Net::DNS::Question::VERSION\n"; warn "Net::DNS::Resolver::Base: version $Net::DNS::Resolver::Base::VERSION\n";
I'm using version 610 of both modules. Cpan says current versions are 630 and 659.
Hope that helps.
Gerhard