RE: [otrs] OTRS as an internal help desk system

Anybody tried to use OTRS as an internal helpdesk system for a whole company?

Can't say I have..

I mean for example if someone from accounting dep. has a request from IT dep. he send his request throug the web interface of OTRS, if someone from human resources dep. requests something from another department he sends a request from OTRS etc.

Even if nobody uses OTRS for this aim, is it logical to use OTRS this kind?

Aculy sounds very logic.. only need that has to be met in the OTRS system is that the users or in this case Agents have a email-address. You could setup the different departments as customer-groups I suppose ? Ether way.. yes.. sounds like a good idea! Regards, Paddy