Thank you Marco,
I must have been missing something quite important.. I didn't even know
there was such "otrs" service at all :-O
I have some scheduled jobs in crontab, which were setup during installation:
*/20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null
*/10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null
45 */2 * * * $HOME/bin/PendingJobs.pl >> /dev/null
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null
*/10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null
01 01 * * * $HOME/bin/RebuildTicketIndex.pl >> /dev/null
55 */2 * * * $HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null
35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null
Isn't that enough? What's the otrs service needed for? FYI, notifications
and all other "scheduled" functions are working flawlessy...
2010/4/7 Marco Vannini
Ciao Claudio,
I don't think it's a problem of that but a not scheduled PendingJobs.pl (present in /opt/otrs/bin)
are you on *x o win ? in the first case you should check that service otrs is started in your runlevel.
HTH
ciao,
MV
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