Hi I, like lots of people it would appear, am having trouble with attaching large files to tickets. In my case, I am only testing OTRS and I have found that if you try to create a ticket and attach a file of more than 5Mb, then the Apache process handing the request goes into a loop and eats all the available memory until the Linux OOM killer terminates it. I have changed the MySQL config variable from 1M to 10M (before doing this, I got the "Got a bigger packet" message) and I can successfully attach a 4.8Mb file. I have now changed the Ticket::Storage config to use the FS module and the same thing still happens, a 4.8Mb attachment works and is stored in the file system, a 5.7Mb attachment causes the Apache process to die. Something the same was briefly discussed in http://www.mail-archive.com/otrs@otrs.org/msg04089.html but that got sidetracked into browsers and firewalls etc. Running OTRS 2.0.4 on Suse Linux 9.3. Dave -- Dave Hill Newnham Research Ltd