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Today's Topics:

   1.  Don't show queues if only one ( Jes?s M. Navarro)
   2. Re:  queue view (adrian guevara)
   3. Re:  Email-ticket vs Phone-ticket (Steve Clark)
   4. Re:  Email-ticket vs Phone-ticket (Steve Clark)


----------------------------------------------------------------------

Message: 1
Date: Tue, 3 Jun 2008 11:04:55 +0200
From: " Jes?s M. Navarro" <jesus.navarro@andago.com>
Subject: [otrs] Don't show queues if only one
To: otrs@otrs.org
Message-ID: <200806031104.55736.jesus.navarro@andago.com>
Content-Type: text/plain;  charset="iso-8859-1"

Hi list:

Due to the fact that we use per client support e-mail addresses we usually 
have one queue and only one per client.

When the user tries to create a new ticket within the web interface she has to 
select the queue for the ticket to go in from a dropdown list which 
shows "nothing" (well, something like "--") and her own client queue with the 
former preselected by default.

Is it possible to "hide" the queue dropdown list when there's only one to 
choose (and pre-select that queue) or, at list, this queue to be the 
preselected one instead of the "blank" one?

TIA.