Re: [otrs] CustomerID as required field in AgentTicketClose

The CustomerID is already a part of the ticket, in the ticket table. You can't close a ticket that doesn't have that information... You can't close a ticket without being in the ticket. On Thu, Sep 13, 2012 at 9:59 AM, ml ml wrote:

Hello List,

i have OTRS 3.1 and i want the CustomerID field to be required AgentTicketClose.

How do i do that?

Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs