Hello OTRS List,
I just upgraded to OTRS 3.3 and am working on cleaning up any issues before upgrading to 4 and then 5.
Occasionally I see the error message below in the system log and further details are in the apache error log. After searches and reading, I understand I have some data in my config files that didn’t get upgraded properly or converted when
upgrading and usually it is related to dynamic fields. Our OTRS instance is pretty generic (no customizations), but has been upgraded over the past ten years through various versions and most recently to 3.3. Everything is working, but the occasional error
message *bugs* me.
I’ve reviewed settings, but everything looks good.
I’m looking for pointers on how to identify the problem field!
From the apache error log (and this usually happens when an agent logs in but can happen when changing screens – the user doesn’t get an error message)
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 24 15:28:55 2016
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
RemoteAddress: (deleted)
RequestURI: /otrs/index.pl?Action=AgentDashboard
Traceback (24865):
Module: Kernel::System::YAML::Load (OTRS 3.3.15) Line: 150
Module: Kernel::System::DynamicField::DynamicFieldGet (OTRS 3.3.15) Line: 311
Module: Kernel::System::DynamicField::DynamicFieldListGet (OTRS 3.3.15) Line: 965
Module: Kernel::Output::HTML::DashboardEventsTicketCalendar::new (OTRS 3.3.15) Line: 43
Module: Kernel::Modules::AgentDashboardCommon::_Element (OTRS 3.3.15) Line: 789
Module: Kernel::Modules::AgentDashboardCommon::Run (OTRS 3.3.15) Line: 569
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.15) Line: 915
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Regards,
Charles Lambrecht
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Charles Lambrecht
Computer Operations Manager
UT College of Veterinary Medicine
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