Hi,
I have problem in configuring Customer OTRS
Errors:
Mar 15 18:06:48 localhost OTRS-CGI-10[2372]: [Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for 'obadwan' (REMOTE_ADD$
Mar 15 18:06:48 localhost OTRS-CGI-10[2372]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][Line:614]: 000004DC: LdapErr: DSID-0C0906E8, comment: In $
Mar 15 18:06:48 localhost
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alvaro Cordero
Sent: Wednesday, March 13, 2013 11:08 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Is OTRS Helpdesk ITIL Compliant?
Hello, as per our research, it was certified but according to information directly from Pink Elephant the certification expired and from OTRS they informed to us that there was no interest on renewing it.
Check link below
http://blog.kuhn-kt.de/?p=357&cpage=1#comment-4285
Off course that doesn't mean OTRS is or will not continue being as good as it has been, just there was no renewal process of the certification.
Best Regards.
2013/3/13 Leonardo Certuche mailto:leonardo.certuche@itconsultores.com.co>
Hello,
Take a look at this link:
http://www.pinkelephant.com/Templates/PinkVERIFY.aspx?id=1702&terms=otrs there you'll find only OTRS::ITSM 2.0
On 13 March 2013 06:53, Jignesh Kakka (jkakka) mailto:jkakka@cisco.com> wrote:
AS per documents , I only see OTRS ITSM as ITIL Compliant.
Is OTRS Helpdesk 3.1.7 also ITIL compliant ?
Thanks,
JIgnesh
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___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.netmailto:alvaro@gridshield.net
www.gridshield.nethttp://www.gridshield.net
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