On Mo, Apr 16, 2007 at 12:08:55 -0700, Jo Rhett wrote:
Christian Schoepplein wrote: This behaviour is also described in the docu.
I'd like to point out that the single and only page on escalation contains multiple statements which contradict both themselves and the observed behavior of the system.
"Thus a ticket only can escalate if it is not locked and is in an open state. If the ticket is locked and not yet closed, the escalation time is counted down and the ticket escalates if the time value is zero."
Huh? It can only escalate if it is unlocked. But if it is locked it will count down and escalate...? (the latter statement appears to be true, and the former statement false in practice)
Open a bug report for this issue on http://bugs.otrs.org please. We'll check the docu, with the bug report we won't forget it :).
Jo Rhett
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