Maybe this mailing list isn't the right place for this kind of question. Try the Development community of OTRS (dev@otrs.org). Hth, Edgar -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens James Sleeman Verzonden: zondag 14 november 2004 3:38 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Easiest way to get an SMS (via SMTP) notification Wes Plate wrote:
I have an email address that is like a mini-mailing list, it forwards messages to both my regular email address as well as my phone's email address. Here in the states many if not most of the service providers have it set up so emails can be sent to phones as text messages
*Hmm, yes that is one way, but the problem is that an SMS is limited to, what, about 100 characters or something. I'd like to massage the data going into the sms "email" (to clickatel) so that it maximises the amount of useful information. Eg I'd like an sms like "Hr s th sbjct wtht vwls - jim@somesite" (ie removing vowels in the subject, trimming the email so it just identifies the user. I guess I could setup a filter on an email address that gets new ticket notifications to massage it, and then forward that to the SMTP gateway, but that's even dirtier than digging the info from the database in my generic agent command, there must be an easy way I can just pass the subject and sender onto the command line for the generic agent. --- James Sleeman * _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/