Hi Amanda, As far as I know there are 2 methods of creating Generic Agent jobs, you can create them through the GUI in which case they are stored within the database itself or you can create them by editing the GenericAgent.pm file. The GenericAgent.pm file allows you to do more complex tasks directly in Perl. Regards Steve Amanda Beyersmith wrote:
Hey, I was wondering if anyone had come to any miraculous conclusions about why modifying .../Config/GenericAgent.pm wasn't adding jobs to my web interface. Here's what I've done: I've been looking at the examples in GenericAgent.pm.examples to see how to do so and I'm rather certain that my coding is correct. However, even when I save my changes to GenericAgent.pm, the file doesn't turn up on the Web user interface for the admin. This is the code I have: ========================================================== # ----------------------------------------------------------------------- # config options # ----------------------------------------------------------------------- %Jobs = (
# [name of job] -> send escalation notifications 'Send Escalated Tickets from Level 1 to Level 2' => { Queue => ['Other', 'Under Attack', 'WebUI', 'RE', 'RX', 'rView'], Escalation => 1, # new ticket properties New => { Queue => 'Level 2', }, }, # insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
); # ----------------------------------------------------------------------- # end of config options # ----------------------------------------------------------------------- 1;
==========================================================
I have also tried taking the exact example that they have in GenericAgent.pm and removing the comments in front of the code lines and I still don't get anything, so I don't think that syntax is the error. Anyone have any ideas as to what could be causing my troubles? Thanks so much,
Amanda
Amanda Beyersmith abeyersmith@riorey.com 404-723-2759
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