RE: [otrs] What do I need to configure to change the SystemAdmiistratoremail address?

16 Sep 2005

      I looked there already. It's correctly set to :
otrshelp@psd.defra.gsi.gov.uk

: (

Rajendrakumar Premji Varsani BSc (Hons)
____________________________________
Database & Application Support Team
Telephone: 01904 45 5805  Mobile: 07968 243125
rajendrakumar.varsani@psd.defra.gsi.gov.uk
Room134, Mallard House, PSD, Kings Pool, York, YO1 7PX 

PSD Website: http://www.pesticides.gov.uk  

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Art Powell
Sent: Friday, September 16, 2005 12:09 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] What do I need to configure to change the
SystemAdmiistratoremail address?

Varsani,

Go into Admin. Then click on "Email Addresses". Then click on "OTRS
System" on the left side and the "change" button. Change this address to
the email you want and it should fix the problem.

Art Powell
Diamond IT Services
1-512-517-6472
art@diamonditservices.com

For support email support@diamonditservices.com

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of
Varsani, Rajendrakumar (PSD)
Sent: Friday, September 16, 2005 6:05 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] What do I need to configure to change the System
Admiistratoremail address?

Folks,

I've configured something incorrectly but I can't work out how to
correct it. OTRS thinks that the System Administrator is
postmaster@psd.defra.gsi.gov.uk when I want it to be me. How do I change
it? It results in circular emails at the moment which is confusing and
causes extra work.

        Hi Rajendrakumar,

        You got a follow up!

        "System Administrator"  wrote:
<snip>
        > Your message
        >
        >   To:      System Administrator
        >   Subject: [Ticket#: 2005091610000015] New State 'closed
successful'!
        >   Sent:    Fri, 16 Sep 2005 09:54:24 +0100
        >
        > did not reach the following recipient(s):
        >
        > postmaster@psd.defra.gsi.gov.uk on Fri, 16 Sep 2005 09:54:29
+0100
        >     The e-mail account does not exist at the organization this
message
        > was sent to.  Check the e-mail address, or contact the
recipient
        > directly to find out the correct address.
        >     
        <snip>

        Click on
http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=4474 for full
details

        Your OTRS Notification Master

Rajendrakumar Varsani BSc (Hons)
Tel:   (01904) 455805 (GTN 5138 5805)
Fax:  (01904) 455711 (GTN 5138 5711)
Mobile: 07968 243125
Email:  rajendrakumar.varsani@psd.defra.gsi.gov.uk

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
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