Thanks for the responses guys!  I was looking for a way to leave the owner and the ‘lock’ with the agent, just move it from my queue, to their queue.  The other agent locked the ticket while it was still part of my divisions queue.  In other words, I don’t want to have to take ownership to move it.  Can this be done?

 

 

Set yourself as the owner of the ticket?

 

James.

 

 

I’m trying to move a ticket that is locked/owned by another agent.  I have full control to the system, an admin.  However, I can’t move that locked ticket:

 

 

Warning: Sorry, you need to be the owner to do this action!

 

Any ideas as to how I can work around this?

 

TIA

 

Daniel

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