Re: [otrs] AS/400 backend

We are considering to switch to OTRS for our online Help Desk. We still have an IBM AS/400 customer database, does anyone have any experience on the integration of OTRS with AS/400 backend?

If it's DB/2, then it works like DB/2 elsewhere, regardless of whether it's DB/2 LUW or /400 or z/OS. Just treat it as a remote server running Db/2 over TCP. If you're trying to authenticate against the /400 as a LDAP source, then you'll need to have installed the enhanced LDAP schemas for userPerson. Beyond that, you need to tell us more about the configuration (LPARs, availability of a Linux on I partition, etc). -- db