I tried the resolution below…and though it helped me to figure out how to enter a username/password it still does the same thing. No matter what combination I use I still get access denied..Any more suggestions?

 

[ OTRS ]

14:49:23 - 08/21/2007

 

Error: Access denied for user 'root'@'localhost' (using password: YES)

Comment:

Please contact your admin

Bug Report:

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Traceback:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Aug 21 14:49:23 2007

Message: Access denied for user 'root'@'localhost' (using password: YES)

Traceback (3284):
   Module: Kernel::System::DB::new (v1.73) Line: 174
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 144
   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47
   Module: (eval) (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

 

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Thanks much in advance,

 

Dane Roose

Project Engineer

davidlogo

D.A.V.I.D. Systems Inc.

 

 

 

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost
Sent: Tuesday, August 21, 2007 10:54 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] First Login- Windows Version - Total Newbie Question

 

Hi,

This message indicates that you're having a problem with your database configuration (login and/or password incorrect).
Please check in your Config.pm for OTRS Database config (mysql it seems) that login and password you provided are OK.

BR.

Laurent Minost


Le mardi 21 août 2007 à 10:20 -0400, Dane Roose a écrit :

I know this is a newbie question and I know nothing about PERL but this is simply killing me!

 

I just installed OTRS (for Windows) and the documentation tells me that for the first login I must use root@localhost as my username and root as my password. No problem understanding that BUT……

 

It does not tell me HOW to enter that username/password combo. Is there a script I have to edit something?

 

I am trying to login via my web browser with the URL of http://localhost/otrs/index.pl     and all I get is:

 

[ OTRS ]

00:14:42 - 08/21/2007

 

 

 

 

Error: Access denied for user 'otrs'@'localhost' (using password: YES)

Comment:

Please contact your admin

Bug Report:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Aug 21 00:14:42 2007

Traceback: Message: Access denied for user 'otrs'@'localhost' (using password: YES)

Traceback (2692):
   Module: Kernel::System::DB::new (v1.73) Line: 174
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 144
   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47
   Module: (eval) (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

 

 

I appreciate any help I can get here. Sorry to post such a basic newbie question but I am losing my mind! I have scoured the net and user groups all to no avail……

 

Thanks so much in advance………

 

Dane Roose

Project Engineer

davidlogo

D.A.V.I.D. Systems Inc.

 
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