Hi Jon, On Fri, Apr 04, 2003 at 09:09:06AM +0100, Jon Lawrence wrote:
We've just started using OTRS - great bit of software thanks. Sometimes it is necessary for us to add a note to a ticket before assigning it to a support person's queue. Is there any way there could be an icon (or something) appear at the top of the ticket to say that there is a note with it. This would make life a lot easier than having to check the history of every new ticket.
This is currently not possible. I added your request to the TODO list under 'ideas'. -=> Means it will not be a scheduled feature but maybe somebody want's to implement it.
Regards, Jon Lawrence
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.