_____ From: Harishkumar [mailto:harish.kumar@vyomlabs.com] Sent: Saturday, April 29, 2006 6:34 PM To: 'mailman@lists.otrs.org'; 'dev@otrs.org' Cc: 'prasadk@vyomlabs.com' Subject: OTRS problem in customer.pl Dear Sir / Madam Request you you to please suggest on the following problem in the OTRS 1 ) Using customer.pl , when customer creates the ticket , and then press submit icon , the response of the server goes tremendously slow , it takes long time for bottom bar to complete . 2 ) Is there any problem of database ,??? , when we checked with empty database , the response was quite good . , . 3 ) Can we purge the old and closed tickets from the database , please suggest on this , how can we do this . Thanks and Regards Harish kumar