webserver had been restarted - it was a bug: in the file /opt/otrs/Kernel/System/CustomerUser/LDAP.pm on line 50: was: $Self->{SearchUserPw} = $Self->{ConfigObject}->Get('CustomerUser')->{'Params'}->{'UserPW'} || ''; should be: $Self->{SearchUserPw} = $Self->{ConfigObject}->Get('CustomerUser')->{'Params'}->{'UserPw'} || ''; (notice the capital lower w in UserPw) works fine after changing this... Grey -- Gregor Weissmann - Zentraler Informatikdienst(ZID) der Boku/Wien gregor.weissmann@boku.ac.at (phone) +43 1 47654 2142 (fax) +43 1 47654 2149
martin@edenhofer.de 02.07.2003 23:37:41 >>> Hi Gregor,
On Wed, Jul 02, 2003 at 05:23:58PM +0200, Gregor Weissmann wrote:
i'm trying to configure otrs with our eDir - this should be just like any other ldap-server, but it doesn't work: when i search for a user when starting a phone-message, it simply returns nothing - no error, but no results found. in the syslog htere is also no information...
[config settings]
It looks like perfect.
-=> Did you restart the webserver after changing Kernel/Config.pm? (if you use mod_perl then Kernel/Config.pm is compiled just one time)
Grey
-Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/