Hi Francisco,

"Pending auto close" sets a delay after which the ticket will be closed, if the customer did not add new informations.
"Pending auto close -" and "Pending auto close +" are the same as "close unsuccessful" and "close successful" respectivly : it allows to say "this ticket is closed but the issue is not resolved".

Ionel


Le 12 janv. 2011 à 13:57, Francisco Luis a écrit :

> Hello,
>
> What is the function of the state "pending auto close"? and what is the difference between "pending auto close+" and "pending auto close-"

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