All,
I created an email ticket yesterday and the customer was
sent the ticket number. However when I closed the ticket no email was sent. I
would have expected this to happen. Is there some configuration that needs to
be put in place for this to work.
Regards
Alan.
Alan Mckeown
JoraPh Consulting Ltd
Unit 3,
Office: +44 (0)8700 433877
Fax: +44 (0)1952 825058
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