RE: [otrs] Some of my remaining OTRS questions.

Did you get the answer to your question? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Salvador Manzo Sent: Friday, May 11, 2007 9:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Some of my remaining OTRS questions. On 5/11/07 06:14, "Mike Dent" wrote:

On 5/11/07, Salvador Manzo wrote:

...

Inline for question 1

-----Original Message----- From: "Mike Dent" To: "User questions and discussions about OTRS.org" Sent: 2007-05-11 4:44 Subject: [otrs] Some of my remaining OTRS questions.

Hi, I'm slowly getting to a stage where I can drop RT and move to OTRS, however there are some things I still need to fix. I've looked through the manual and done some searches and not found much info on the following.

1) I want an auto response that gets sent out when a ticket is 'closed' . I have this when a ticket is opened but I could not easily see how to do it for closed?

So there is no "out of the box" way to send a

"According to our records your ticket is resolved" type message when a ticket is closed?

Hmmmm

thanks Mike

To send ONLY "your ticket is resolved"? I don't think so. If there is, at least I haven't seen it.

...

Ok, enough for now, thanks in advance for any help.

Mike

----- Salvador Manzo Auxiliary Services IT, Datacenter University of Southern California _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/