Maybe the ticket is not created in the same queue when you send a mail or when you create it with the web interface? If so, please check your auto-reply settings for both queues. These need to be set per queue.<div><br></div>
<div>bests</div><div>arthur<br><br><div class="gmail_quote">On Fri, Apr 23, 2010 at 4:25 PM, Erik van Ast <span dir="ltr">&lt;<a href="mailto:Erik.van.Ast@suzohapp.nl">Erik.van.Ast@suzohapp.nl</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">









<div lang="NL" link="blue" vlink="purple">

<div>

<p class="MsoNormal"><span style="font-size:10.0pt">Dear
all,</span></p>

<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">We
have set up OTRS 2.4.7 on Open Suse 11 and everything seems to work fine,
except for one thing.</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">When
a customer creates a new ticket by sending an email to our OTRS system, the
customer gets a confirmation email with the Ticket# and the new ticket is created
by the system (we as agents also get an email). When the customer however
creates a new ticket by using the <a href="http://customer.pl" target="_blank">customer.pl</a> website, the ticket is created,
but the agent and the customer don’t receive a notification of the new
ticket by email.</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Does
anyone have an idea?</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Kind regards,<br><font color="#888888">
<br>
Erik</font></span></p>

</div>

</div>


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