[otrs] Re: otrs Digest, Vol 35, Issue 36

Prafulla Kumar H.S. wrote:

Is there any simple method to change the contents and signatures of

the default methods as per our company needs.

For questions like these please first check the documentation. http://doc.otrs.org/2.0/en/html/x890.html Nils Breunese. Hi Nils, Thank you for your help. After referring to the document, I was able to change signature, auto response entries, etc. But OTRS provides different methods for registering the calls and re-opening the calls. I want to change the text messages sent when those features are used. I went through Admin menu to many fields, but still some text blocks are hiding some where and my question about those hidden things. Regards, Prafulla