Hi all,

I want to autoclose a ticket after resolved state & after 72 hrs if the customer does not close it manualy.

I think i can do it using cronjobs.

But what will the variable name representing the "Time after resolved state:"?(which i need to set as 72 hrs.)

Again , what is Termin1 & Termin2 fields in customer.pl

Plz help me.

Thanks in advance

priya