I have been having problems related to the otrs not being able to find a lot of the .PM files (even though they are there).
I tried to fix this by placing use lib statements in index.pl for /opt/otrs and /Kernel/cpan-lib etc. and that worked for some
of the files but it seems like I keep having to do it.  Any ideas/suggestions on how I can tell otrs to look at all the right
places for /opt/otrs?   Thanks!
 
An example:
 
Tue Apr 26 06:03:10 2005

Error: [Tue Apr 26 06:03:10 2005] Ticket.pm: Can't locate MIME/Words.pm in @INC (@INC c[..]

Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-15 Perl: 5.8.5 OS: linux Time: Tue Apr 26 06:03:10 2005

Message: [Tue Apr 26 06:03:10 2005] Ticket.pm: Can't locate MIME/Words.pm in @INC (@INC contains: ../../ /opt/otrs //../../Kernel/cpan-lib //../.. /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl //../.. //../../Kernel/cpan-lib) at /opt/otrs/Kernel/System/Email.pm line 16, <PRODUCT> line 4.
[Tue Apr 26 06:03:10 2005] Ticket.pm: BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Email.pm line 16, <PRODUCT> line 4.
[Tue Apr 26 06:03:10 2005] Ticket.pm: Compilation failed in require at /opt/otrs/Kernel/System/Ticket.pm line 26, <PRODUCT> line 4.
[Tue Apr 26 06:03:10 2005] Ticket.pm: BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Ticket.pm line 26, <PRODUCT> line 4.


Traceback (5791):
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.6) Line: 181
   Module: ModPerl::ROOT::ModPerl::Registry::var_www_html_otrs_index_2epl::handler (v) Line: 50
   Module: (eval) (v1.80) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.80) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

  
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T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448