We are having a problem with large attachments in our OTRS 1.1.3 system. Our configuration uses the mail fetch feature to pull requests from an internal POP3 account. Requests are then dropped into the appropriate queue for review. Occasionally, one of our users will send an attachment that screws up the system. The attachments in question are usually about 1 MB in size. The fetch doesn't pull the mail message completely from our POP3 server, but it does successfully create a ticket. Unless we go into the account and manually delete the message with the attachment, it will continue to loop. Newer messages (sent after the message with the attachment) never make it out either. In turn, the customer receives several auto-responder messages, each with a different ticket number. Any ideas? Bakari A. Allen Director of Information Technology Jackson and Hardwick bakari.allen@jhlaw.net