Hi Mario, This should work: https://opar.perl-services.de/dist/SetPendingTimeHourMinute Regards, Renée Am 01.02.19 um 08:34 schrieb Ml Ml:
Hello List, is it possible to set a static pending time? I would like to have 09:00 p.m. by default. (i dont want to set an PendingTimeDiff).
If its not possible, could someone point me to the piece of code where i can set it manually? I wasn´t able to find it.
(AgentTicketPending.tt inlcudes AgentTicketActionCommon.tt but i am stuck from here)
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