The survey does it. Here is the how-to <a href="http://www.mail-archive.com/otrs@otrs.org/msg24865.html">http://www.mail-archive.com/otrs@otrs.org/msg24865.html</a><br><br><br clear="all">Leonardo Certuche<br><br><div class="gmail_quote">

On Mon, May 25, 2009 at 12:30 AM, aman <span dir="ltr">&lt;<a href="mailto:goforaman@gmail.com">goforaman@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

hi,<br><br>i am new to otrs, using otrs 2.3.4 on a centos 5.2.<br>our requirement is when a agent close the ticket, notification should be sent to the sender of the ticket(Customer).<br>I think it should be automatic but it is not working.any configuration changes.<br>


<br>help,<br><br clear="all"><br>-- <br>regards:<br><font color="#888888">Aman<br><br>
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