We've been using email addresses as customer IDs, which frequently leads to duplicate CustomerIDs for the same person if they have multiple email addresses.

I see that this is a common issue, with a "bug" report filed:

http://bugs.otrs.org/show_bug.cgi?id=3770

The bug includes a comment that: "a 'dirty' solution could be to store

the userid and e-mail address in a new database and have the postmaster search

field use that table. This is of course not optimal. "

I'm willing to live with a sub-optimal solution, but I have no idea what this comments means :-) Can anyone elaborate?

Thanks,

Mike Morris

The Music Place

1617 Willowhurst Avenue

San Jose, CA 95125

(408) 445-ARTS (2787)

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Your Random Quote:

I have never been so well pleased, as when I could

shift power from my own, on[to] the sholders of others;

nor have I ever been able to conceive how any

rational being could propose happiness to himself

from the exercise of power over others.

- Thomas Jefferson, January 26, 1811,

letter to Monsieur Destutt de Tracy

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