On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi Michiel,

I able to see the SMTPS option in core:sendmail module but when I am selecting it and press update button from the web interface its still showing SMTP so I am not able to configure the sendmail module by web interface. same problem I faced for the SMTP when I tried tp chegne the SendmailModule from sendmail to SMTP. For this I directly updated the Config.pm located at /opt/otrs/Kernel/ path.Is it possible that we can do the changes in Config.pm for SMTPS.I

All are required modules are available on the system as excution of otrs.checkModules is giving following result :

[root@OTRS bin]# ./otrs.checkModules
   o CGI............................ok (v3.48)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.23)
   o DBI............................ok (v1.609)
   o DBD::mysql.....................ok (v3.0007)
   o Digest::MD5....................ok (v2.36)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v2.033)
   o Encode::HanExtra...............ok (v0.23)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.59)
   o Net::POP3......................ok (v2.28)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.01)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.29)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................ok (v0.39)
   o GD.............................ok (v2.44)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v1.42)
   o SOAP::Lite.....................ok (v0.710.10)
   o XML::Parser....................ok (v2.36)

Regards,
Sourabh Sarwate

On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen <mb@otrs.org> wrote:
Hi Sourabh,

You should use SMTPS to communicate with Google's SMTP servers. If you
don't see that option in Core::Sendmail, please check if all needed
Perl modules are installed.
See also: http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp

((enjoy))
-
Michiel Beijen
R&D

OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany

T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY

On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:
>
> Dear Members,
>
> I am getting following error when I am configuring SMTP details to sned the mail via OTRS
>
>
>
> Error: Can't connect to smtp.gmail.com: Operation now in progress!
>
> Comment:
> Bug Report:
> Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24 18:21:23 2009
>
> Message: Can't connect to smtp.gmail.com: Operation now in progress!
>
> Traceback (21053):
>    Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92
>    Module: Kernel::System::Email::Send (v1.64) Line: 683
>    Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024
>    Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>    Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
> I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this when I am trying to use the sendmail utility I am able to send the mails on gmail and some othe domain but not able to send the mails on google group id (as our compney id is on google group).
>
> Please suggest me if there is any configuration chagnges is required.
>
>
>
> Regards,
> Sourabh Sarwate
>
>
>

> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Comment:
Bug Report:
Traceback:	ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Nov 25 15:24:42 2009 Message: Can't connect to smtp.gmail.com: ! Traceback (27043): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024 Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48