Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is now the THIRD TIME I am posting! I don't mean to be rude or confrontational, but the lack of response is disheartening. It is quickly damaging the perceived quality of OTRS.
I have a new deployment of OTRS 2.2.3, with the OTRS Webmail client (v. 0.11.2). The Webmail client is disfunctional.
The INBOX and other mailboxes work correctly. I can send mail with no problem, also.
But, when clicking on a message to display it, I get the OTRS screen, and a "View" menu (with back/reply/reply-all/plain/delete), and a small grey area marked "options", but the message never displays. If someone would like, I'll include a screenshot.
There are no apparent errors showing in my Apache error log, nor in the system message log. The only error message is from the OTRS log: Wed Oct 10 10:19:19 2007 notice OTRS-CGI-10 Totally empty attachment part (1)
In MS-Outlook, or any one of a number of webmail clients, there's no problem, so its not a structural issue with the email itself.
Advice, anyone?
We're not using OTRS Webmail, so I can't comment on this. If you feel
this is a bug, you can file a bug report at http://bugs.otrs.org/
and the devs will probably look at it (they don't seem to frequent
this mailinglist). If you need commercial support see