Re: [otrs] html formatted emails

Hi Jake, On Fri, Mar 21, 2003 at 10:58:29AM -0500, Covert, Jake wrote:

It appears that OTRS 1.0.1 does not have the ability to process html formatted emails received from the customer. Is this a known limitation?

No, OTRS is able to process html formatted emails. If it's a HTML only email (without plain text) then you have problem to use the customer text for std. responses, ... I put it to the TODO list to parse the customer HTML only email to get the plain text.

Jake Covert

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson