Greetings, What might be causing the inability to change SysConfig parameters from the Agent UI? File permissions are correct: -rw-rw----. 1 apache apache 208K Jan 6 22:37 ZZZAAuto.pm -rw-rw----. 1 apache apache 11K Jan 6 22:26 ZZZAuto.pm Yet when I modify a value through the SysConfig UI the browser chews on it for a moment, reloads the page, and nothing has changed. If I modify the values directly in the .pm files above, the changes are reflected properly in the SysConfig UI and take effect in OTRS. Thoughts? -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information& 30 day free trial at - - http://www.valnet.net/services/valnet-vault - -----------------------------------------------