Hi, We use OTRS for 2 teams. Each team has its own queue. People can move tickets from one queue to the other but can only view tickets of its team. When a move is made, i want to set ForceUnlockAfterMove config variable to 1 so that the ticket is unlocked and people of the new queue can see the ticket in the ticket overview page. The problem is that i've got a "Permission Denied" page when moving a ticket. After looking into the ticket history, all is OK and the ticket is moved and unlocked correctly. But i've got that in the system log : ue Oct 25 16:03:19 2005 notice OTRS-CGI-10 Permission denied (UserID: 8 'ro' on TicketID: 2191)! Tue Oct 25 16:03:13 2005 notice OTRS-CGI-10 Permission denied (UserID: 8 'ro' on TicketID: 2191)! Tue Oct 25 16:03:13 2005 notice OTRS-CGI-10 Sent agent 'Move' notification to '***@***'. Tue Oct 25 16:03:12 2005 notice OTRS-CGI-10 Sent agent 'Move' notification to '***@***'. UserID 8 is myself... Does i need a "ro" right on the new queue or is this a bug ? Regards