i am using otrs on windows small business server 2003. i am also getting the same message in error log. we have given restart after failure. but that can be done only thrice. but the apache server seems to be failing approximately every 3 hours.

i have chosen to reset the error counter in a day. but even then i am not able to avoid failure.

when you open mulitple sessions is one of your session idle?? in that case try changing the kill session time in the sysconfig in otrs. i have just tried that. but can see the effect only tom.

if you have any updates please let me know

thank you



 


From: "Dan Gardiner" <dgardiner@lrgh.org>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "'User questions and discussions about OTRS.org'" <otrs@otrs.org>
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
Date: Tue, 17 Jul 2007 06:43:56 -0400

I'm also observing the same behaviour....
 
We are testing OTRS 2.2.1 over Windows XP
 
[Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process.
 
 so I'm eagerly watching this thread in case someone has dealt with this succesfully....


From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri
Sent: Tuesday, July 17, 2007 06:25 AM
To: otrs@otrs.org
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild

hi there..

i am encountering the same problem. did u find a solution for this problem. if you do please let me know.

thank you



 


From: "Ron Plasse" <Ron.Plasse@informatixinc.com>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: <otrs@otrs.org>
Subject: [otrs] Apache ERROR: MaxRequestsPerChild
Date: Wed, 27 Jun 2007 17:09:19 -0700

Hello,

 

I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution.

 

I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment.

 

-          Windows Server 2003 R2

-          768 MB of RAM

-          100 Mb LAN

-          20 GB C: drive

 

[Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations

[Wed Jun 27 12:04:33 2007] [notice] Server built: Jan  9 2007 23:17:20

[Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028

[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running

[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex.

[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads.

[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80.

[Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process.

[Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server.

[Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex

[Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations

[Wed Jun 27 15:26:45 2007] [notice] Server built: Jan  9 2007 23:17:20

[Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process.

[Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid.  : master_main: create child process failed. Exiting.

[Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully.

[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit.

[Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited.

[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting

 

Thank you in advance for any help that can be provided.

 

Thanks,

 

Ron

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