Victor,
Thanks for your reply. You sent me on the right track.
The problem was that the "unlock" cron job was running hourly, yet the queue's unlock timeout was sub-hourly. I set the unlock cron job to run every minute, and that solved the problem.
To the developers/packagers - Maybe to get rid of this confusion, the unlock cron job should run each minute by default, or the unlock timeout should not have sub-hourly granularity?
Thanks again,
Al Amin Khaef
----- Original Message -----
From: victor.rodriguez@valmesa.es
To: "User questions and discussions about OTRS."
Hi!
I not sure, as I haven't done it yet, but maybe you have to setup the cron jobs related to this actions. Take a look at http://doc.otrs.org/1.3/en/html/cronjob.html
Bye!
On 28 Feb 2005 at 15:58, Al Al wrote:
Hello,
Are there any gotchas to using the per-queue ticket lock timeouts on OTRS 1.3.2? I try setting the value, but tickets simply aren't being automatically unlocked. Am I missing something?
Thanks, Al -- ___________________________________________________________ Sign-up for Ads Free at Mail.com http://promo.mail.com/adsfreejump.htm
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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