
Hi Alan, On Tue, Jun 10, 2003 at 11:17:00AM -0400, Alan Murrell wrote:
I did a little searching in the archive, but could not find this issue. I have got OTRS setup, using the "Sendmail" option of sending mails.
Whenever a ticket is submitted, or it's status changed, I can see an entry like the following in '/var/log/messages' when I sent an email to the support address:
Jun 10 10:54:18 host.domain.com OTRS-CGI-1[4139]: [Notice][Kernel::System::Ticket::SendArticle::SendArticle] Sent email to 'Alan Murrell
' from 'Technical Support '. HistoryType => SendCustomerNotification, Subject => [Ticket#: 200306101000024] New Owner 'Alan Murrell'!; It is indicated that a notification was sent to me, but I never received it. I do know that the sending mail is working, because if I change the owner of the ticket to myself within OTRS, I receive the mail notification at my work account saying that I just got assigned a ticket.
I am not sure what is going on. Any ideas are appreciated.
Have a look into the mail log file of your MTA (e. g. /var/log/mail). Look if the OTRS-email is delivered (OTRS->MTA->recipient) or what's going wrong...
Alan Murrell
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.