[otrs] Customer info not shown

9 Aug 2004

      Hi,

we use otrs for a couple of months now
and become more and more familiar with the system.
Recently we updated to 1.2.4, we run on SuSE
with postgres.

One thing I noticed now, where I would really look
for a solution:
I configured the customer info to be shown (config see below),
but it is not always shown as I would expect:
a) when the ticket has a customer user and a customer
    assigned, then the customer user info is only shown
    for cus.user with a completly lowercase email adress
    (=login) (admin area, customer user data).
b) when the ticket has only a customer assigned and no
    customer user, then one customer users data is shown
    (customer all lowercase so far here), even that
    of an invalid customer user, that belonged to that
    customer!

How can I make the customer user data show up in case
a), when the customer user email resp. login contain
uppercase letters?
Why did I see infos of an invalid customer user
in case b)?

Best regards

Gerold

from Config.pm:
(additional fields in database created, this works)

# ShowCustomerInfo*
# (show customer user info on Compose (Phone and Email), Zoom and Queue 
view)
     $Self->{ShowCustomerInfoCompose} = 1;
     $Self->{ShowCustomerInfoZoom} = 1;
     $Self->{ShowCustomerInfoQueue} = 0;

     # CustomerUser
     # (customer user database backend and settings)
     $Self->{CustomerUser} = {
         Name => 'Database Backend',
         Module => 'Kernel::System::CustomerUser::DB',
         Params => {
             Table => 'customer_user',
         },
         # customer uniq id
         CustomerKey => 'login',
         # customer #
         CustomerID => 'customer_id',
         CustomerValid => 'valid_id',
         CustomerUserListFields => ['first_name', 'last_name', 'email'],
         CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
         CustomerUserPostMasterSearchFields => ['email'],
         CustomerUserNameFields => ['salutation', 'first_name', 
'last_name'],
#        ReadOnly => 1,
         Map => [
             # note: Login, Email and CustomerID needed!
             # var, frontend, storage, shown, required, storage-type, 
http-link
             [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
             [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
             [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
             [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
             [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
             [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
             [ 'UserPhone', 'Fon', 'phone', 1, 0, 'var' ],
             [ 'UserMobile', 'Mobil', 'mobile', 1, 0, 'var' ],
             [ 'UserFax', 'Fax', 'fax', 1, 0, 'var' ],
             [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
             [ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
             [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
         ],
     };

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   edv2g   Ingenieurbuero fuer EDV-Beratung   Dipl.-Ing. Gerold Gruber
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