The only way i could reopen an ticket was forwarding the message to my self and putting the status on "open" but there should be a beter way? right? Thomas Jason Loven wrote:
What’s the best method for reopening a ticket? I don’t want notifications sent anywhere I just want the ticket set back to open status.
Thank you,
Jason Loven
Manager - Technical Services Department
Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: support@cainetserv.net mailto:support@cainetserv.net
Web: http://www.cainetserv.com/
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