Zeke,

In the case of nested queues you need to have them in the format of

ParentQueue::ChildQueue

Note that the ' marks are mandatory in the syntax as is the ending ;

Case sensitivity is also a very important issue in this case

Did you also restart Apache?

I hope this helps.

Thanks,

Brad

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr
Sent: Wednesday, August 24, 2005 5:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] User interface:Limited Queue access

Hmm, I added the following ...

# CustomerControlPanel Settings
     $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 
'Dispatch',};

and restarted otrs, but when I log in as a customer I still see all 
of the queues and I can still create a case and out it on any of 
those queues.  What have I overlooked here?

On Aug 24, 2005, at 11:54 AM, West, Bradley G. wrote:

> Zeke,
>
> If you are referring to what the customer sees from the web form 
> then yes there is an item available for this.
>
> Add the following to your Config.pm file
>
>      # CustomerControlPanel Settings
>     $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 
> 'First Queue Display Name in pulldown', 'Second Queue Name' => 
> 'Second Queue Display Name in pulldown',};
>
> If you are referring to the agents then you can control this 
> through a combination of group membership and assignment of group 
> to the queue.
>
> I hope this answers your questions.
>
> Thanks,
>
> Brad
>
> -----Original Message-----
> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
> Behalf Of Dehnert James Sr
> Sent: Wednesday, August 24, 2005 2:04 PM
> To: User questions and discussions about OTRS.org
> Subject: [otrs] User interface:Limited Queue access
>
> Is there an easy way to limit the queues a user sees when they access
> the user web page?
>
> We want to have all cases put into 1 queue and 1 queue ONLY.
>
>
>   Thanks,
>      Zeke
>
> --
> mailto:jdehnert@caymas.com   James "Zeke" Dehnert
> Phone: 707 283 5042             Fax: 707 283 5001
>              -= Eschew Obfuscation =-
> "Life is racing, everything else is just waiting"
> Coo! => http://www.inference.phy.cam.ac.uk/dasher
>
>
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  Thanks,
     Zeke

--
mailto:jdehnert@caymas.com   James "Zeke" Dehnert
Phone: 707 283 5042             Fax: 707 283 5001
             -= Eschew Obfuscation =-
"Life is racing, everything else is just waiting"
Coo! => http://www.inference.phy.cam.ac.uk/dasher